Gouvernement du Canada. OTTAWA — The Canadian Transportation Agency is seeking input from the public about requests by airlines to weaken regulations that protect airline passengers. Refusal to transport. 261/2004, Articles 5 (1) (a) and 8 (1) (a). For instance, the Canadian Transportation Agency encouraged airlines to offer waivers rather than refunds. Under the Code of Conduct of Canada's Airlines, passengers are legally entitled to refunds if a flight is cancelled. The Canadian Transportation Agency received 8,000 complaints between mid-March and the end of August, most of which are believed to be related to refunds. Air Passenger Rights (APR) in Canada has been battling against the refusal of the Canadian Transportation Agency (CTA) to offer refunds for cancelled flights. Getty Images. Worldwide, airlines owe their customers $35 billion in refunds and credits this financial quarter, according to the International Air Transport Association. To be fair, the airlines are being crushed from all sides. It then restated the airlines’ legal obligation to provide refunds. The new regulations, a major CTA regulatory initiative, require airlines to meet certain obligations towards passengers, such as: Airlines and hotels offer higher fares in exchange for the ability for customers to change with no penalty or even higher fares for the ability to refund. March 13, 2020 – Gatineau, QC – Canadian Transportation Agency. Scott Streiner told MPs that his agency might well have forced airlines to refund passengers for cancelled flights, if only the law allowed. Canadian Transportation Agency. The Canadian Transportation Agency (CTA) developed the Air Passenger Protection Regulations to set minimum airline obligations toward passengers. A … File a complaint. ), even though that violates Department of Transportation regulations.As consumers, government regulations are only so useful when frontline airline employees aren’t empowered to follow them: You should contact the Canadian Transportation Agency if you need to make the following complaints: Air travel complaints (flight delays, cancellations, schedule changes, lost/damaged/delayed baggage, getting bumped due to overbooking) Accessibility related to transportation services Contact information for CTA Website 1-888-222-2592 or TTY 1-800-669-5575 Twitter The Air Passenger Protection Regulations (APPR) set air carriers' obligations to passengers that vary depending on whether the situation is 'within the air … If you think that you're entitled to a refund for a flight that was cancelled for reasons related to the COVID-19 pandemic and you don't want to accept a voucher, you can ask the airline for a refund. Thousands of customers seeking refunds from Canadian airlines during the pandemic are having their requests denied, setting the stage for a legal brawl at one of Canada’s highest courts. The Canadian Transportation Agency states that airlines only need to provide travel vouchers, not refunds, for flights cancelled due to the pandemic. The ba… Find out more. Recently, the Federal Court of Appeal in Canada dismissed a claim by the CTA that its Statement on Vouchers issued by Canadian carriers is legally binding. Before Canadian Airlines Get a Bailout, Transport Minister Wants Refunds Although the Canadian parliament is considering their first bailout package for airlines, the transport minister wants flyers to get refunds first. Français. Government of Canada. As a passenger you have responsibilities to ensure that you are not refused transport by an airline. OTTAWA — The Canadian Transportation Agency is seeking input from the public about requests by airlines to weaken regulations that protect airline passengers.Airlines and industry groups have asked the regulator to temporarily remove certain aspects of its Air Passenger Protection Regulations that require them to rebook flights and compensate passengers under certain … This is obviously all very complicated. Regulation (EC) No. For the passenger and consumer, it acknowledges the injustice of having a flight canceled with no alternate arrangements available. You must: have appropriate and valid travel documents to enter a foreign country or to return to Canada; not behave in a way that interferes with the flight or puts the safety of passengers and crew at risk; and The Canadian Transportation Agency is an independent, quasi-judicial tribunal and economic regulator. Now, a statement on the Canadian Transportation Agency website says airlines are not obliged to refund passengers for flights cancelled due to the novel coronavirus or … On the other hand, the CTA says, “airlines facing huge drops in passenger volumes and revenues should not be expected to take steps that could threaten their economic viability.” The full statement by the CTA can be viewed on their website. The Chair of the Canadian Transportation Agency says politicians – and not his agency – are to blame for the lack of refunds for any airline passenger whose flight was cancelled due to COVID-19. The Canadian Transportation Agency (CTA) today took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry.. WATCH | Thousands of … Getty. Some airline tariffs might not provide for a refund and others might include force majeure exceptions to refund provisions. The Canadian Transportation Agency is seeking input from the public about requests by airlines to weaken regulations that protect airline passengers. Avis Terms & conditions Terms & conditions In April, the agency warned airlines that they are required to provide a refund to travelers if their flight is canceled or significantly changed by the airline. Below is a portion of the CTA’s statement: The statement goes on to talk about the two sides it must strike a balance between. Lukacs says a statement posted on the Canadian Transportation Agency… It is possible to book a refundable airfare and make a hotel reservation at a rate that allows you to … (motive56/Shutterstock) Non-refundable tickets - Passengers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change. Air Passenger Rights, an advocacy group, asked the appeal court in April to order the removal of the Canadian Transportation Agency's statement … An Air Canada worker waits for travelers . Here in the US we’ve seen airlines try to get away with not providing refunds for cancellations (hey, United! Starting today, passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air. Air Canada no longer has to provide refunds. On May 22, 2020, Air Canada, Canada’s largest carrier, announced that it will be changing its refund policy for flights … ... rebooking or refunds, and compensation for inconvenience. 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