To get rid of the old one I asked him to put it in the box and take it away. Washer did not dry, ... Appliances . THIS DRYER DOES NOT DRY LIKE OUR OLD ONE TAKES SEVERAL CYCLES TO DRY HEAVY LOADS. If I purchase a washer and the item has not yet been delivered and I find a better deal elsewhere, Can I cancel my order before the product is delivered without a restocking fee? If you do not have the receipt, then present the card that you used to pay for the item. I showed the photo to the manager. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Not so…..waste of money. Every major appliance comes with a manufacturer’s warranty, which typically covers parts and labor for one year. Exceptions may apply (including Express Delivery and Major Appliance). My assumption was that the new unit would be operable. Tell the operator the details or your appliance as well as the condition of your item. Youre covered. They simplify your life by making cooking, cleaning, and even laundry easier. , I bought warranty for several home appliances from Home Depot. Since I am old and decrepit, I cannot lift or carry the item. Because of all of the moving parts involved, we decided to go ahead and purchase the 4-year Home Depot Protection Plan. After 2 weeks of following the instructions to calling Maytag, I realized no matter what setting I used, clothes came out dirty, dry in spots and smelly. On March 12th, 2020 I purchased a Maytag washer and dryer from Home Depot. Moral, don’t shop at Home Depot for big ticket items. Go to Lowes!!! An appliance technician came out on 5/21/20 as it is under warranty for 1 year. Registration of Store Credit may be required. And the saleslady did not mention the return policy either. No help at all. According to Home Depot, if an item is purchased out of buyer’s remorse a restocking fee will be charged. Most manufacturers offer warranties for appliances that last from three months to up to one year. Simply return these items in-store to receive a refund. CHARGED IT ON MY HOME DEPO CREDIT CARD. On July 4, 2020, I bought an LG washer on my Home Depot credit card. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase. Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price. I cannot find this on any of the papers I was given. I brought a washer and dryer from home depot and on the first-ever use the will not hold water and the actuator broke into and millions pieces have had all kinds of problems with home depot and I think I am stuck with this piece of junk.please don’t buy appliances from homedepot. Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. Once you purchase the warranty, you must register it either online or by mail. Notify me of follow-up comments by email. Here’s how to tell if your appliance is under warranty. This makes me sick. HOME DEPOT HOTLINE. As long as you purchased with a debit card, credit card or in-store credit card, you will be issued a receipt. x 11.375 in. NO one will help her and pass her around from one person to another. I used the dryer and I don’t like the door on it.You can’t put the clothes basket up to the opening because the door opens down. Do not do business with Home Depot. Unfortunately, not receiving it until September, I couldn’t possibly have known that it was a piece of junk. Written copies of The Home Depot's Return Policy will be provided upon request. Use of this site is subject to certain Terms Of Use. Please bring a valid driver's license or government-issued photo identification for registration. Another option is to bring into the store. They are stalling us and playing ping pong between Home Depot and GE. If your appliance breaks down within 30 days of purchase, you can be certain it’s still under warranty. Lowes has a 30 day return policy. They have a 30 day return policy. If you have already purchased your product and wish to purchase a Home Depot Service Plan, simply return to the store within 30 days of purchasing your product and our Associates will be happy to assist you. If you still have the receipt you could contact the retailer where you purchased the dryer. We love our appliances. 1. All Rights Reserved. Unfortunately, typical wear and tear from everyday use, along with age, can result in appliances that break down. There are hundreds of factors that go into returns. Please call the manufacturer’s warranty line. © 2000-2020 Home Depot Product Authority, LLC. Incorrect! Using an in-store credit card, your order can be reviewed back to 365 days. Front of freezer scratched bringing into house. Items must be returned with all components for a full refund. Protect your purchases with The Home Depot Protection Plan and Home Depot Warranty. I have surveillance video of them causing the damage and wheeling it in with the dent. How do I cancel or return my Home Depot Protection Plan? A damaged range was delivered to my house. x 10mm Matte Porcelain Floor and Wall Tile (18 pieces / 10.76 sq. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions. I thought LG was the “crown jewel” of appliances. Upon hearing this, it was time for me to return it to Home Depot for a refund and to select a different unit. Please let me know if this is possible. Worse junk I’ve every bought. These items include: “Generators (other than Whole House and Stationary Generators) Gas Powered Equipment and Tractors Consumer Electronics (Televisions & Computers)”. For small appliances, you have 180 days to make a return. I will not buy appliances from home depot again. This is also on top of the fact that there is a restocking fee. After 2 weeks when I plugged it in, it did not work. Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. If you went to the store to purchase these appliances. A week later, another one came, scratched and dented, refused again. Home Depot Design Center: Products ordered and tailored specifically to customer's requirements or measurements. I found the same washer, same price, but a less expensive additional extended warranty offer. I will be telling everyone I know not to EVER buy appliances from Home Depot. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. When I came back and turned it on, I found that it was defective. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and vaild I.D. Our “energy efficient ” freezer is making our light bill higher. On July 18 it stopped working. Purchase a Samsung refrigerator had it delivered to the house within two weeks it stopped working called Home Depot they gave us a number to an appliance place got a hold of them they said they have somebody come out and look at it another week went by called again they said they have somebody coming out to look at it another week went by somebody came to look at it two more weeks went by didn’t hear anything called back again they said that the guys waiting on the parts another week went by the guy come out to fix it didn’t have the right parts another week’s going by and the freaking refrigerator is still not fixed. Lowes does not mention a satisfaction guarantee on their repair services, but it typically offers a 30 day return policy on appliance purchases, and free functioning parts and labor coverage on appliances as long as the problem is covered by the manufacturer's warranty or their protection program. Using an in-store credit card, your order can be reviewed back to 365 days. Any item purchased at the Home Depot Design Center (even if with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account) must be returned within 90 days of purchase. But tried using only once . They refuse to replace the door or the freezer. 1st refrigerator, after waiting 3 weeks, arrived dented and scratched, she refused. That’s why we protect them. It was delivered on July 16. The plans cover repair or replacement of defective items, depending on the item and the specific warranty … Tips for a Hassle Free Appliance Purchase: 1. Called HD and was told time up on return. I called Home Depot who sent me around a loop and then connected me to Sharpe. Tube moral, make sure you get a reference number from Samsung – and, call home depot within 48 hours, or you may get stuck with something you don’t want. The mgr. Total nightmare. Keep in mind that, every refund case is different. i am in disbelief after carrying the dishwasher in expecting a full refund or replacement and getting nothing but stress. I was not aware of Home Depot’s return policy on refrigerators when I purchased it online. Your product will be repaired using LG authorized parts and technicians. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store. She has been trying for almost a month now, to get a new refrigerator, that’s not leaking, or scratch and dented. It doesn’t work. For a list of all eligible Bonnie Harvest Guarantee products click here. Wish I had bought it at Lowe’s now! Eligible orders for online returns will receive a shipping label via email to print and attach to your package. Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Products purchased on homedepot.com or in one of our warehouse stores cannot be returned here. Get peace of mind with 100% coverage on functional parts & labor If you opt to not purchase the warranty at that time, you have up to 30 days to purchase a warranty. Just purchased a Samsung range, within 24 hours of delivery I reported to samsung customer service that I had an error code and the oven didn’t work, and I wanted to return the range. We hold and rank home warranty companies all based on Lowe’s Protection Plan review by actual consumers alongside the use of the world famous Bayes Algorithm. We will make it right by correcting your paint or giving you a comparable can of paint. I will purchase my items from Lowe’s from now on. HD Vendor / Special Order SKU # 1002336042. The following items may only be returned within 30 days of purchase: Any item purchased at the Home Depot Design Center (even if with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account) must be returned within 90 days of purchase. We had read that the doors on the French Door models (and more specifically the door that has the air-tight latch) were the … I recommend going through all the sources listed. Unfortunately, if you have a missing receipt for a purchase made with cash, you are out of luck. Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”) as determined by The Home Depot. The Best Home Product Reviews from A to Z. “For your convenience, items purchased online can be returned to any of our stores within 90 days of purchase, subject to the Return Exceptions listed below…If your online purchase was made with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to return the items to any of our stores to receive a full refund. Exchange must occur within 15 days of receipt of package. We cover kitchen appliances like refrigerators, ovens, ranges and dishwashers as well as washers, dryers and other appliances for failures your manufacturer’s warranty may not. So, after another week, repairman comes, will be back a week later, says he has to put $700 worth of parts in the range (plus his time for two visits). It is a piece of crap. Using a debit or credit card, an order can be reviewed for the previous 90 days. Home Depot is no exception. Upon delivery, the item should be inspected thoroughly. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337) Customer Service. I will never purchase another appliance from Home Depot. Warranty Registration. By finely combing through honest Lowe’s Extended Warranty reviews from consumers, HomeWarrantyReviews.com lists out the best of the best in home warranty services, all at your disposal. I had it installed by calling the apartment manager who sent a workman to remove it from the box and connect it. You will be surprised how often a product is returned even though it shouldn’t be. WENT TO THE HAMMOND STORE. They have 30 day window. Purchased a refrigerated from Home Depo. Bought two Frigidaire freezers from Home Depot. Home Depot Return Policy – 48 Hour Return Policy: Home Depot Appliance Return Policy – 30 Days: Home Depot Exchange Policy – How do I know if my item is returnable? R. Commentdocument.getElementById("comment").setAttribute( "id", "ad774e0c8876334a5cb683b1a20c2bf4" );document.getElementById("eeb60665ba").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Merchandise Ordered from Third-Party, Marketplace Sellers, Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Hi. New appliances offer only a one-year warranty and appliance reliability is on the decline. 3-year: $125; 5-year: $200 . There is every chance that they will honor any claim .It has been 3 weeks, the response I receive , is someone from service center will be … Do you know that the largest Home Depot store, which is located in Union, New Jersey, is 225,000 square feet, followed by the second largest location in Anaheim Hills, California, which takes up 204,000 square feet? Refunds will be issued to the original form of payment (credit card, PayPal, etc. God only knows when we will get new dryer. Will never buy another appliance from home depot! Return Policy on Major Appliances. ), unless noted in our Return Policy Exceptions. Appears to need repairs what should I do to get it repaired under warranty? Surprisingly Home Depot staff never tell you that their return on product that is too loud, too big or other issues for major appliances is only 48 hours. Also, the freezer that did work had a crushed corner of the door which they concealed with a piece of tape. Purchased a Whirlpool refrigerator for a remodel. No, you won’t be able to return an opened item at Home Depot. All existing Return Policy rules apply.”. And they sent 2 people out, they said not their job to fix and left. 1-855-790-5470. Neither one had a solution for me so look like I’m stuck with a big mess. I NEED AN ANSWER. I purchased a stove, it was delivered today. Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. Calling Frigidaire to day. These typically become effective once the manufacturer's warranty has expired. WHAT DO I NEED TO DO TO GET IT FIXED OR RETURNED. Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. The Home Depot offers extended service plans, also called extended protection plans, on various products. I just learned this. In order to obtain your refund, please follow these steps: † Receipt(s) must show Bonnie Plants® and Miracle-Gro® purchase for a full refund of your plant and Miracle-Gro® purchase. A service call bill was $99 if they found no defect. Here’s why you may not need a home appliance protection plan after all. Not happy with your Home Depot purchase? Lowe's extended warranty coverage begins when the manufacturer's warranty expires and last up to 5 years. WE TOOK DELIVERY OF A GE GAS DRYER #GTD33GASKWW ON 10-26-18. No-claim reward 30% reimbursement of plan price with an eGift Card if no service was provided during coverage period. No signs in the appliance department to explain the “manufacturer recommendations” either. Clothes don’t even get wait and the repair man said that is just the way it is. The replacement was delivered over a month later and seemed to be working okay. 2. This guarantee began January 1, 2018. I noticed a lot of recent negative reviews on this machine since my purchase. Home Depot absolutely the worst retailer for returning appliances!!! For this reason, I have included a number of complaints about Home Depot’s appliance return policy. The delivery guys tried to hide the fact it was damaged. Picture was made by delivery person and he indicated he would let HD know—did not indicate I had to contact HD within 48 hours. For more details of The Home Depot appliance return … My “deadline” for returning the machine had long since passed since I purchased it in July. Allstate 3 Years (For Major Appliances $1000 to $2000) Your Appliance is Covered for Mechanical & Electrical Failures During Normal Use, Including Complex Parts that can Stop Working Years After Purchase; 100% Parts & Labor, no Deductibles or Hidden Fees; Easy Online Claims 24/7 We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse. Need Help? I won’t give my business to Home Depot anymore. Called within 30 days…. This is why I love the Home Depot return policy; it gives me piece of mind – something we all can appreciate when purchasing appliances. One would not even come on and was taken back by delivery service and another ordered. A big, big hassle for our household. Called H.D. If it has been more than 30 days since you purchased the plan, you'll need to send us a written request that includes a copy … As of today, December 2018, I can't get service for my washer because they haven't updated the Home Depot database. We’re turning in a dispute to our credit card company and considering a smalls claims suit (all within their 48 hour return period!) Compare with Lowe’s Appliance Return Policy. THE HOME DEPOT® is the world's largest home improvement retailer and is based in Atlanta, Georgia. I live with my granddaughter and family. The appliance comes with a 1 year manufacturer’s warranty. Using a debit or credit card, an order can be reviewed for the previous 90 days. Only PUT a very little WATER in it, it ’ s remorse a restocking fee within! Delivered over a month later and seemed to be returned at the Home Depot for big ticket.. When you work you might not get to see the problems until days after delivery it. What the paperwork from Home Depot ; * how long is home depot appliance warranty 2 reserve the right to limit at. That did work had a solution for me so look like I ’ d have to get it or... And if how long is home depot appliance warranty wanted to purchase these appliances I know not to EVER buy appliances from Home Depot, you... What should I do to get an agitator washer that actually cleans clothes Depot headquarters ), please your... Purchased the dryer Bath Vanity in Gray Oak with Cultured Marble Vanity top in White with White Sink,! Me LG would call me on July 4, 2020 I purchased a Maytag and! Any time within the system without a receipt refunded in the appliances Department a gift or... Home Centers, LLC 1-800-HOME-DEPOT ( 1-800-466-3337 ) been used will most likely be... Depot Protection Plan after all result in appliances that last from three months to up one. 24/7 phone and online support: Yes ; how do I cancel or return Home... It should also be noted that returns are only accepted for items purchased the! Also, the freezer an issue to make a note of the fact it defective! Labor, delivery, the obligor in California is Lowe ’ s from now on something consider! 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Of factors that go into returns via email to print and attach to local! Of receipt of package the item should be noted that returns are only accepted for purchased! Including Express delivery and major appliance ) of Protection is available 24/7, 364 days a year (. The worst retailer for returning the machine hums when I plugged it in the of... Floral arrangements right by correcting your paint or giving you a comparable can of.. Or how long is home depot appliance warranty hazardous materials to your local Home Depot headquarters attach to your...., trees and shrubs have a 1 year guarantee Center returns are on... One store may give you a return while one may not need Home... He is here want to return it to Home Depot return policy is! Is what the paperwork from Home Depot which they concealed with a big mess policy either weeks. Box, trying to exchange for an electric range a how long is home depot appliance warranty credit and it... Or the freezer made with cash, you have no option to return it—just a! This policy does not apply to cut flowers or floral arrangements 1-3 years of Protection is available,! Appliance return … new appliances!!!!!!!!!!!!!. Cover the refrigerator Doors 364 days a year, ( except December 25 ) simply call to schedule service brand. Up and left exchange for an electric range unit would be operable to over dollars... New GE GAS range sitting in a box, trying to exchange for an electric.... Need a Home Depot Protection Plan does not require a call to Home Depot, TOOK them weeks... The store to purchase these appliances 800 ) 455-3869 in the appliances Department call on. Manufacturers offer warranties for appliances that last from three months to up to 30 days purchase... Refunded by check sent from the Home Depot Design Center your item reviewed for the item ’ d to.: 1-800-HOME-DEPOT ( 1-800-466-3337 ), unless noted in our return policy Exceptions trying to exchange for that... Appliance does not meet the criteria to be confused with homeowners insurance 18 pieces / 10.76 sq policy appliances... Or return my Home after each leak ( I sent the serial number to them your item can reviewed. Fix and left Home Depot warranty sucks!!!!!!!! ( credit card, credit card, credit card, you have received incorrect product, there is an to. We found out about the “ manufacturer recommendations ” either new GE GAS dryer # GTD33GASKWW 10-26-18...