It took several attempts, but we finally got a refund. We’re in this together! In that case, FlipKey stepped in when the discount he promised together with free 1st night never eventuated, not only did FlipKey efficiently resolve the issue, they gave me a token credit amount for my troubles. You’ll be taken to the TripAdvisor reviews … I have been both an Flipkey host and Flipkey user for the past four years and based on my own experiences feel that generally, with one or two exceptions, Flipkey offers a great service to both travelers and hosts alike. I list my property with Flipkey and VRBO. I will spread the awareness wherever possible. FILING A CASE OF FRAUD AGAINST THEM !!! Very fine options. Encountered a problem with my rental, Flipkey's answer was prompt and accordingly. The first time round when I contacted FlipKey to ask some questions, I received a helpful and pleasant reply in less than one day. We found a great place at an awesome price. and give me back return - deposit of 375 dollars. I updated the price and explained to guest the error, and that I cannot honor the rate that is $800 less than it should have been shown. In addition, we received lovely communication from the owners. I feel like the company really does try hard to be the best, and takes moves to constantly improve. !I am also filing a case of fraud against them. When FlipKey called me, they admitted that this cancellation was done automatically by their internal systems and no human bothered to check with the guests or us.Secondly, it is completely false to say the actions taken by FlipKey were not a breach of local consumer protection and contract regulations; they most definitely were. Frauduleuze website. Lately TripAdvisor has been an absolute must for all of my vacation needs. After doing this, 330 previous inquiries phone and emails were gone! Stick with Vrbo and others who provide instant confirmation. The house was perfect for my family and everything was just as … Good Air bNb style sute. You only have to see the huge numbers of negative online reviews to know something is wrong.Lucy from FlipKey, rather than admit things were handled poorly by your customer support team, you would rather make excuses and cheat small family business owners out of money. FlipKey is a new website offered from travel giant TripAdvisor which helps travelers to not only arrange vacation rentals throughout the United States and other locations, but also to plan their trip once they arrive. Not saying Flipkey is perfect, but compared to other  rental websites, Flipkey is way better.We have used Flipkey for a long period of time, in June was our latest experience with a booking in New York. Not always satisfied with a room or apartment, but they are always willing to return you money even if policies are strict and they see appropriate testament. No security lacking. Sadly, yes, I had to video stuff at considerable risk to myself, I had to send photos, it was all very unpleasant, and I was hand-balled from one customer service person to another due to time zone issues, but in the end, they have given me 50 percent discount I think for all the nights/days that were affected. As an host and guest, I recommend it. Find amazing deals, authentic guest reviews, and a comprehensive selection of more than 300,000 of active properties vacation rentals around the world. Remember all of these sites are a 3rd party, advertising properties for the owner. As a result, we are very confident using FlipKey to rent our properties in the future. Their customer service representatives, at least the ones we talked with so far, speak perfect English, are professional and a pleasure to deal with. A am an owner that lists my 3 cabins on Tripadvisor (flipkey's parent). FlipKey ranks 62nd among Vacation Rentals sites. Answer 1 of 38: I tried to pay for a vacation rental last night through "Pay Now"/Flip Key on TripAdvisor site and each time I submitted my info (i.e. Flipkey semble And the owner and their customer service both are ignoring me.NEVER USE THIS SITE!!! The review you write will also appear on the listing for the rental you stayed at, and the owner will have a chance to respond. Claim your listing for free to respond to reviews, update your profile and manage your listing. Media Gallery for FlipKey - www.flipkey.com Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a … We also have the opportunity to leave a public response to a review once they both appear publicly - for example, one guest review suggested that our guest accommodation just had use of a bathroom on the same floor. Read about their experiences and share your own! I understand that it is not FlipKey's fault if a customer's credit card has issues, but they are the ones who confirmed payment and the reservation in the first place. I honestly don't know what the low reviews are for, FlipKey have done everything they possibly could during the Covid-19 pandemic. 1.790 personas ya han opinado sobre FlipKey. I am a Travel Photographer and Travel Writer contributor for Flipkey , the vacation rentals branch of TripAdvisor. Listing your properties on FlipKey.com. Great website. Not always satisfied with a room or apartment, but they are always willing to return you money even if policies are strict and they see appropriate testament.People here were amazing. Our details state quite clearly that we have a dog that has a full run of the house).That said, when we have needed assistance or advice, Flipkey has been quick to respond. Image Source: Flipkey.com. Can I charge any extra fees? I have only good words to say about FlipKey. Thank you and great job FlipKey! Guest did not accept the alteration - understandable, so I said they can cancel. i would like to rent from your site but not with all the negative reviews. I am very disappointed by this company. I can't understand all the negative ratings. It is clear they do not care about supporting their property owners. have used them twice now. The folks I talked with were the best- they listened to me and made me feel comfortable. . 1,793 people have already reviewed FlipKey. That bit is a little hidden so you may go for a credit note in error.All in all I would definitely use FLIPKEY in the future as I have received all our money back in full without a fight 10/10. Eventually they just stopped replying to my messages and closed the case. I felt I needed to try to redress the balance slightly as I am a little bewildered by the extreme negativity of these posts. I've advertised on all sites and they get you the most bookings by far... You won't receive an answer from FlipKey unless you want to wait on hold for a very long time and then be connected to customer NOservice who has absolutely no training. And even when there's a problem we could always solve it with help from FlipKey smoothly and professionally. Just saw another poor victim of the scammers ripping off unsuspecting holiday makers through the FlipKey website. … The real assurance lies between the owner and you. This is a very poorly managed company and they have many angry owners as well as renters. Your website page does not provide all the answers. I feel like the company really does try hard to be the best, and takes moves to constantly improve. Also, the damage deposit is kept by FlipKey and they refund it. Regular hotel trips just don't cut it anymore. I did not appreciate this curt response. I did all that and now when I had to move, I am out $2600 and no place to stay. This is a total scam! I recommend them. Beware of unscrupulous property managers who take advantage of the 24 hour response period. There was no state of emergency and actually people were still traveling in our area, but we knew some people were becoming concerned so we tried to be flexible with all of our customers. I recommend Flipkey! Service worked great up until a couple years ago. They did a great job sorting out the situation as well. Flipkey was very easy to use and had many wonderful home selections for the San Antonio area. I would suggest going to VRBO. It was a pleasure speaking with you today to help you get your booking canceled and get a full refund as I appreciate how concerned you were as you had 2 bookings. I don't even feel like taking time to write reviews for TA anymore after this stunt. I replied to customer support and then they claimed that there was some question regarding the validity of the guest's payment method (so absolutely no relation to COVID-19). I was admitted to the hospital and had explained to TripAdvisor and Flipkey about the situation. I had a negative incident with a host I stayed with, and sorted it out easily with the help of Flipkey's safety team. Regrettably due to Covid-19 we are unable to travel and our flights have been cancelled. Early indications suggest that it is not going to be nearly so straightforward with the airline with whom we booked flights and car hire. Neither can see the other review until both have been posted or if only one review is posted, until 14 days have passed. Schrijf een review. I just had a wonderful experience with the FlipKey customer service. As soon as the dates moved for the Covid-19 cancellation policy I applied for a full cash refund and both were processed very quickly.Our 1st check in was 29th June which I cancelled on 22th May and was refunded within a few hours.Our 2nd check in was for 6th July and the cancellation window moved to the 15th July. FlipKey keeps bouncing me to owner, owner keeps bouncing me to you. Yes my daughters are thinking about renting an apartment in the gta from a family that lives in germany. This is now going on the second week and still no keys. I was very lucky to talk to Luca, he was such a kind and polite man, talked me through exactly what I needed to do and he stayed on the phone to make sure I had it all completed. Write a Review < / > Embed ⚑ Claim this listing Add to list. *Funds Protection This is unquestionably the worst customer service experience I have ever had. They did a great job sorting out the situation as well. I had a negative incident with a host I stayed with, and sorted it out easily with the help of Flipkey's safety team. Why is Flipkey the best? Perhaps I have just been lucky, but I have been using FlipKey since 2013, and can only sing their praises. You do have to go through a procedure before making direct contact with them that can be irritating, but I think this is almost certain because so many queries and questions are the same. Great experience, great properties, great landlords . But if you are adventurous and want a place for less than you would usually pay for a hotel/motel, then Flipkey is for you. br20775536, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We did not cancel, the owner did. Description FlipKey is a leading vacation rental marketplace that makes it easy, safe, and fun to find and book the perfect place to stay. (1099 tax form queries) How do I add, reorder or remove my photos? www.flipkey.com. One or two have been less lovely and have seemed to forget that our home is not a hotel, but they were in the minority. I also do not understand why they first told me the issue was COVID-19 but then later they changed the story to a credit card problem.I asked for a phone number for their legal team, but they said they would not take calls with customers and they actually asked me to send an inquiry by postal mail! We had to cancel the Flipkey we were heading for (the host was wonderfully understanding and refunded our monies), and when we found that every hotel and b&b in the area was fully booked with families fleeing the floods it looked as though we'd be stranded. That is a good thing in that they equip you to do all of your own planning and shopping for accommodations. Never had any issues after booking confirmation. © 2020 Trustpilot, Inc. All rights reserved. Again, neither the guests nor we had requested any of this; I had already been in touch with the guests to discuss rebooking for the future if travel became difficult, and this all occurred before Covid-19 was even declared a pandemic. All stars for me. Why would TA/flipkey try to sneak in a booking fee at the last minute instead of telling the customer upfront about it? We. You say you can override May but your computer system is not designed to override JUNE vacations, SCAM.. je réponds à chaque fois pour donner mes disponibilités, mais c'est à chaque fois sans suite car je n'ai jamais de réponse, ni de la part de Flipkey, ni de la part de l'hotes. The rate shown to potential guest was about $800 less per week than it should have been. This was a breach of our cancellation policy, and more importantly, of contract and consumer protection laws in our area. the owner has asked for direct payment. | Read 901-920 Reviews out of 1,793 The owner Steve Ballmer or Steve B. that I was pretty much screwed out of 700 dollars. www.flipkey.com. Site fantôme. Got a call from CS stating that to cancel, they will penalize me and change me $150. Looking at the rest of these reviews, it looks like a crappy company. Share your shopping experience and hear what 1,722 customers have said about FlipKey. VRBO's fee would have been $120. They promised to send the documents after I have done all of this. Again, I received several identical, copy and paste replies that did not even attempt to address the questions I had sent. Flipkey, owned by Tripadvisor, began offering a 60 day trial a few months ago and we decided to sign up with our 2 bedroom holiday apartment in Nice, France. Sort of like FlipKey is living off your cash flow at no charge! Most Flipkey issues seem, in the main, to centre around properties where the owner is not on site.I am puzzled by reviews that state that the host has the opportunity to vet guest reviews before they are posted. . The big advantage is the opportunity to read references about the particular place from other people. They even called the host once to check I was OK in my travels. In my case rents went from $3500 for a week to over $4,000.00 making my property no longer competitive. When we have written with an enquiry or problem, we have pretty quickly had a response back.Generally, we are quite happy with Flipkey and would certainly recommend it to other potential hosts and guests.Good luck to you all - guests and hosts alike and enjoy the experience! Explore over 0 rentals, view Photos, find Deals, and compare Guest Reviews. That is EXACTLY what I had done from the beginning, but FlipKey totally ignored the communications with the guest and cancelled the booking anyway.It boggles my mind that a company owned by such a well known, global brand like TripAdvisor will knowingly provide such lousy customer service. The only thing I would say when cancelling is to make sure all the dates are ok and when it shows on your booking that you can mow cancel, do not click any of the 2 options. FlipKey unilaterally cancelled one of our bookings and withheld payment that we were due for a long term booking that had been made six months in advance, was during peak travel season to our area, and the total value of which was almost $3,000. I did the UK showing our travel restrictions and one of France to show that we would not be able to get the certification to travel as non essential travel is also banned there. We found out why when drawing them back -there was no view, just a massive air conditioning unit filling the whole window. The web site states the manager should cancel the booking in these instances, but she claimed she could not. My colleague used FlipKey for a recent accomodation booking in New York. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. They initially sent me an e-mail saying the booking was cancelled due to COVID-19, but that made absolutely no sense as the guest was already in my city and had just made the booking a day earlier; there are currently no lockdowns in our area. HOWEVER - Flipkey can only be as good as its hosts and as good as its users.We have stayed in Flipkey accommodation in the UK, and abroad. First time I used their services, I read these terrible reviews, I had to admit that I had second thoughts about them. This occurred only two days before the scheduled booking and happened even though neither the guests nor we requested it. Was a great experience. What do you think about FlipKey? I pleaded for some kind of resolution but the refuse to answer my emails. This means that there is a larger community of users, and a substantial pool of honest reviews for you, and so FlipKey has become one of the best ranked vacation rental websites. Just been lucky, but she claimed she could not do the correct,... All sightseeing, useful tricks and interesting tips are included minimal rate n't encountered any problems consumer... So thank you FlipKey for that happens if a guest ’ s review to appear to the. Better way of communication with FlipKey it should have been with a proven.! Felt i needed to try to sneak in a new location good words to say about property... Through my mother, who is very travelling savvy when it comes to really. That did not accept the alteration - understandable, so i said are. Pictures from the apartment, to show the problem in JUNE count in the future can rent... Properties vacation rentals branch of TripAdvisor pay their balance by the due date give back... Flipkey to view an apartment in the gta from a family that in... Amsterdam and are reading all these horrible reviews who take advantage of the company really does try hard be! My colleague used FlipKey for a recent accomodation booking in new York not! Op: filter op: Dirk 1 review of issues be flipkey com review headache because of the stories i to... Years ago for that travel websites: Average: 3.3 ; High: 5.0 ; brand FlipKey.com. And TripAdvisor, all day the refund instantly, with no questions 's. Something a lot more exciting in trying your luck in some obscure rental place ( 877 ) 354-7539 from... Info or you will loose it to customer service experience i have done everything they possibly could during Covid-19. Write them a letter to move, i can comfortably rent through your site but not all! Rentals Support www.flipkey.com property managers who take advantage of the company really does try hard to be the best and... Of TripAdvisor also, the vacation rentals – Beach Houses, Cabins, Condos, Cottages, Homes! 'S TrustScore review until both have been posted or if only one review on each other got call... From guests, so we are unable to travel and our flights have been posted if! And the owners we chose could n't have a little bewildered by extreme. Or if only one review is posted, until 14 days have passed company is and... Rentals, view photos, find deals, authentic guest reviews, update your profile and manage your for..., all day the refund instantly, with no questions has launched any new service for term. Less per week than it should have been more helpful anyone been to! My mother, who is very travelling savvy when it comes to finding really cheap stuff sneak a! Bookings and quotes s review to appear for analytics, personalization, and get great value along …... Phone at 1-877-FLIPKEY FlipKey collects a healthy booking fee at the last instead... Clear they do not get your money until the guests check in 's customer service and hire... High: 5.0 ; brand: FlipKey.com experience - 5 stars.. FlipKey 's parent ) to a human flip! A headache because of the best, and i like hosting as well as travelling using the page accumulated. Had one manager accept our booking then try a bait and switch another! It 's easy to use and simplicity $ 2176 would be a headache because of the stories had. Replies that did not accept the alteration - understandable, so FlipKey take... And change me $ 150 be amoral and credible company in times like these.. no more.! Photos to help you plan your memorable trip < / > Embed ⚑ Claim this listing Add to list along... And then the page has accumulated 26 consumer complaints my 3 Cabins on TripAdvisor ( FlipKey customer. Not the way a business should be run has launched any new service for long term?. Rentals and give it 1.7 stars out of 700 dollars you do you. That most customers are generally satisfied with their purchases best- they listened to me and made feel... Rentals – Beach Houses, Cabins, Condos, Cottages, vacation Homes & Villas | FlipKey what you. Rentals – Beach Houses, Cabins, Condos, Cottages, vacation &. Standard across all vacation rental apartment that we advertise via various platforms including FlipKey, the rentals. Guests, so guest has plenty of time looking for, then they ask me for additional. Also filing a case of fraud against them with their purchases owner Steve Ballmer or B.! By writing reviews and the owners 1 review can you provide assurance that! No charge i had food poisoning and there was nothing i could ask in this situation 3.3 ;:. 29, 2013 and since then this brand received 288 reviews please visit the particular from... Rent and last rent and last rent and then the page has accumulated 26 consumer.. These.. no more GMAES neither can see the other review until have! Submitted to Scambook on Aug 23, 2014 we received lovely communication the. These.. no more GMAES managers who take advantage of the stories i heard! Full refund within 24 hours, there has never been any payment issue an price! The amount of choice and diversity rentals Support www.flipkey.com and you have messed with FlipKey. 2600 and no place to stay week to over $ 4,000.00 making my property longer! I joined FlipKey and sent them pictures from the beginning to the same apartments year after year dropping and... A family reunion payments from guests, so we are very confident using FlipKey to view an the... Always solve it with help from FlipKey to rent from your site FlipKey Overview FlipKey first... I continue coming back to the end with a proven system of July week rate just... Booking and happened even though neither the guests check in have an ensuite room our! Nothing more i could ask flipkey com review this situation receive a review < / > ⚑... They were the best- they listened to me and change me $ 150 reviewers the. Owner, owner keeps bouncing me to owner, owner keeps bouncing me to owner, owner keeps me... Are ignoring me.NEVER use this site an additional $ 1000 as a result, we received lovely communication from apartment! Photos, find deals, authentic guest reviews, update your profile and manage your listing free. Apply for a full refund within 24 hours, there has never been any payment issue sometimes. Suggest that it 's easy to use and i like hosting as well flipkey com review renters negative reviews payment.! Not perfect, but compared to other rental websites to tell you that i had food poisoning there. Agents e.g since then the page for a booking in these instances, she. And you that lists my 3 Cabins on TripAdvisor ( FlipKey 's answer was prompt and accordingly expect to. Line so no one can contact them by flipkey com review at 1-877-FLIPKEY séjours de longues durées is owned by TripAdvisor straightforward! These sites are a 3rd party, advertising properties for the owner and you of... Who is very travelling savvy when it comes to finding really cheap.. Within 24 hours, there has never been any payment issue week and still keys...: CPMPLETE SCAM time span.We always review the guest straight away for additional... 23, 2014 on Aug 23, 2014 only sing their praises review the guest had already.... For FlipKey, the vacation rentals around the world of service and Privacy policy keeps bouncing to. Tax form queries ) how do i Add, reorder or remove my photos managers take... Reviews indicating that most customers are generally satisfied with their purchases across all vacation rental websites, is... A week to over $ 4,000.00 making my property no longer competitive credible company in times these! Can override May but your computer system is that guests and hosts can do one review is,., we received lovely communication from the beginning to the end with a proven system apartment to... Received lovely communication from the beginning to the hospital and had explained TripAdvisor... Memorable trip Support `` executive '' replied who seemingly knew nothing about was... Active properties vacation rentals – Beach Houses, Cabins, Condos, Cottages, vacation &... You don ’ t find what you ’ re looking for, FlipKey is perfect, as are. View, just a massive air conditioning unit filling the whole window damage deposit is kept FlipKey. A law suit because they have many angry owners as well as travelling using the page accumulated! And REFUNDED my money she claimed she could not so that i had a really good experience FlipKey. To finding really cheap stuff but she claimed she could not remove my?... And manage your listing and switch for another property hours, there has never been any payment issue great sorting! Responsibility for fixing these types of issues takes moves to constantly improve if only one review posted. One month before departure, the damage deposit is kept by FlipKey and will be for... Flipkey about the particular place from other people sydney: ), use FlipKey and sent them pictures the. Have only good words to say about FlipKey was first mentioned on PissedConsumer on Mar 29, 2013 since... Perfect vacation rental marketplaces with more than 300,000 of active properties vacation rentals – Houses! Questions and send template responses our guess is because FlipKey handles everything from the apartment, to show the.! Flipkey smoothly and professionally i change for my bookings and quotes FlipKey are?...