See how it … Defining and … Writer makes revisions while… 4. Upon receipt, each submittal is logged in and triaged within 48 hours by OSHPD Architects, Engineers, and Fire & Life Safety Officers to determine if the submittal is complete. As a preset order of operations for getting stuff done, they’re essential for getting work right the first time, […], When you think of creative work, do you think of a team of creatives buzzing with ideas and executing them in silo? Once you’ve formalized the overall process of who’s doing what, you need to create editorial guidelines that ensure those steps are being done consistently, no matter who’s completing them. Understanding how to get the right stakeholder approval upfront for a project is what you may want to know. Each preliminary submittal must be accompanied by an initial fee payment. The office plan review process starts with triage. Though the site plan approval process varies by jurisdiction, A.R. The project sponsor takes the lead and works with the project manager on a regular basis during the entire process. Or you can download it manually here. var gclid = getParam('gclid'); Now it’s time to formalize your process by putting tasks, dates, and assignments around it. Once you have the people involved decided on, you’ll want to lay your review process from start to finish. Conduct extensive research. In any sized marketing organizations, even the most talented one, mistakes will occasionally happen. Success! Work management processes that drive the best results. 4.5 Project Review and Approval Process | Smoky Hollow Specific Plan 4.5 Project Review and Approval Process All projects proposed within the Smoky Hollow Specific Plan area shall substantially conform with the provisions of this Specific Plan. These decisions are based solely on whether a project complies with regulations of the Municipal Code and, where applicable, any prior approved discretionary decision. Because even if it’s not something that your readers will notice, like an incomplete meta description, it can impact your content’s growth long-term. Before you start creating a project plan, make sure you know all of the … Usually the land-use is permitted and, hence, the review is targeted to compliance with the agency's development standards and discretionary review over the location, size and layout of the project's components from a site-design perspective. Construction cannot commence until the Building Permit is … Once each step of the process is clarified, you’ll be able to more easily organize your marketing workflows around it in the future. Outlined below are some guidelines for project applicants to follow in submitting design plans for review and approval. var expires = "; expires=" + date.toGMTString(); To estimate your project’s Anticipated Date of Plan Approval, you may enter your project details in the tool below. DPW’s process is very similar to MOD’s. You can either create individual tasks for reviewing certain things, or include a built-in approval step into a task. Final Thoughts. By receiving complete drawings, Department Plan Examiners will be able to provide more specific and accurate objections – reducing the number of appointments needed for project approval. Project planning begins with a plan approval process. Numerous variables affect the review and approval process. Strategist uploads to CMS, optimizes, and publishes.]. But the best marketers are prepared with a process to deal with it. var date = new Date(); Plan Review Process#. Much like approving time, there is also an approver for task progress too - and this is set to be the project manager making the assignments and is referred to as the Status Manager . The Project Approvals assists customers in completing the necessary tasks to sufficiently plan their IT project, in order to receive final project approval from the California Department of Technology at the end of the Solutions Analysis Stage. Community Planning Groups receive copies of all plans provided by project customers at the same time as City staff, once the project plans and documents have been deemed complete by the City. Maybe you’re the person giving the green light, or your team has just received the go-ahead from upper management. } (Note: Building plan submittal will require pre-approval by the team site planner prior to submitting plans. Approved change requests review is part of change control which is a project management process wherein all requests to change within a particular project is evaluated for approval, rejection or deferment. Generally, there are many ways to improve project review and approval process, but it is not a simple thing, especially in the creative industry. The developer has an inherent responsibility to maintain thepublic's trust and respect. window.onload = function() { In recent years, the California Department of Technology has begun implementing a new IT project approval process—known as the Project Approval Lifecycle (PAL)—with the goal of helping to bolster project planning and reducing the likelihood of project challenges or failure. ... quality plan, deliverable approval plan, and reviews the testing documentation. The application process begins early. The Project Management Review is conducted to measure the deliverables produced by the project, and the results of the review are documented on this Project Review Form which is presented to the sponsor for approval. document.getElementById('gclid_field').value = MOD Project Approval Procedure MOD has a highly detailed plan review and field inspection process that in many cases exceeds the quality control standards at other agencies such as the Department of Building Inspection. The good news is, even if you’ve never documented and organized your approval process, you likely have an informal one already implemented. Other fees will be due at the approval of final stage plans, and at the conclusion of the final inspection. This workflow template represents all steps of running a project plan review. Therefore, it is important to make sure complete and comprehensive responses to OSHPD comments are received in a timely manner and/or projects are closed for inactivity where responses are not received within 90 calendar days after date of return of checked construction drawings, unless the project is converted to a “managed” project or is a “seismic compliance” project. When OHBCretains jurisdiction, the Director of the Medical Center PPD shall submit plans to OHBC for plan review/approval. Reviews and provides feedback on project approval requests and project planning documents. Communication is ongoing during execution and control. There are often only two possible end-points: reject or approve the submission. Community Planning Groups review and provide project approval or denial recommendations for those projects subject to discretionary decisions. It is essential to contact the NCC during the initial phase of your project to ensure that your plans are compatible with NCC criteria and review times. 4.5.1 Administrative Adjustments Communication is needed to establish the project plan. However, the distribution of work does change, which is why it’s so important to take this time to get clear on who does what. Presentation by Atif Nauman (University of Gujrat) Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. } If any discipline can complete the review of the construction documents within 15 minutes, the review will be completed during the triage process; otherwise, each … All construction and renovation projects at UC Berkeley must adhere to the California Building Code and the UCOP Facilities Manual . Write email subject lines that drive more conversions. 3. If a project complies, the City must, by law, issue a permit. During test preparation phase as defined in Project Plan. Maybe you’re the person giving the green light, or your team has just received the go-ahead from upper management. Plan Review Process# The office plan review process starts with triage. Escalates, tracks, and monitors project risks and issues. Zoning Plans Review. But […], © 2020, CoSchedule - Terms of Service, Privacy Policy, As your company begins producing more content by more writers, you’re going to need a content review and approval process, in order to grow and scale your content program, you’ll need to organize and formalize this review stage, there won’t necessarily be a dedicated employee for each role. } The blog post headline analyzer will score your overall headline quality and rate its ability to result in social shares, increased traffic, and SEO value. The Project Board should define the project selection criteria. How to implement an agile marketing strategy. Initial Request. Review and approval of draft & final Functional Specification and prototype. var match = RegExp('[?&]' + p + '=([^&]*)').exec(window.location.search); D. Rule 420-5-21, Payment of Plan Review Fees, applies to all projects. Complete Applications Plan examiners will begin the review process only when drawings are complete. However, there are multiple steps and pathways that occur before reaching a … date.setTime(date.getTime() + (days*24*60*60*1000)); You’re off to a good start! It should include: Review and complete approval of all aspects of the project plan. If code violations or deficiencies are discovered during the various reviews, remarks will be placed on the construction documents indicating the exact deficiency and will include a reference to the statute or regulation that was violated. For example, depending on the application area … It is important that you provide sufficient lead time to allow the participants to review the project materials that will be used as the basis for the approval decision. Because of … Each major plan review has a separate process and must be coordinated, in sequence, prior to obtaining the building permit. Plans should be revised and improved upon consistently throughout the project. How to organize all of your marketing with CoSchedule best practices. 2. Like your overall process, your guidelines are probably something that exists informally and just needs to be documented and improved. Based on project size and type the following plans may also be required for review and approval: • Utility, mechanical, plumbing, grading and landscape plans. A subdivision or Planned Development application is required for any proposed land division. Project Planning Process Step #4: Determine what to purchase. Document Review and Approval is a project design and engineering work process in the development of project deliverables, document and drawings. OHBC will review the information and advise, via e-mail, the Director of the Medical Center PPD and the University Fire Marshal’s office with the decision regarding plan review/approval authority. if (c.indexOf(n) == 0){return c.substring(n.length,c.length);} Here’s how you can create a top-notch, ready-to-scale approval process for your own team. The triage and review results criteria are as follows: It is estimated the review will take longer than 2 hours. Project Management Plans should be reviewed and updated as needed at the end of each project phase. As your team grows and you have multiple writers, designers, and editors, all with different experiences and styles, this is crucial for maintaining your brand consistency, both for design and brand voice. *All disciplines requiring review of the documents must mark either OTC or Expedite for the project to be eligible for an expedited or OTC review. }. Local considerations and permits are usually relevant to any project, even if Industry Services is doing the plan review. Test every headline before you publish. Section 2 outlines the project purpose, objectives and scope of the DAPR stakeholder consultations. Approval process. Your download should start shortly. Your attention to detail on your project can help assure the project will be approved on or before the anticipated plan approval date. You’ve waited for this, and you’re already prepared. Project Planning and Approval Process Presentation.Presentation about how projects planned and approved. The Zoning Plans Processing Section makes use of numerous forms that may be required as part of the plan review and approval process. In this post, we’ll explore three different areas of the approval process and look at some workflow templates to make it as quick and painless as possible. for(var i=0;i < cookie.length;i++) { Both approaches are equally valid and can be easily turned into templates within your marketing calendar, so which option to go with will depend on your team’s individual preferences. So the more back-and-forth you can eliminate between different stakeholders, the better. The content of Project Plan review checklist depends on the format of Project Plan template defined the in quality system. Upon site plan approval and issuance of a building permit, the development shall be built in accordance with the approved site plan and site plan regulations. Kickstart Your Approval Process This is everything you need to organize a content approval process that can grow along with your marketing team. var cookie = document.cookie.split(';'); Your brand message should be the center of your communication and an effective review requires mission focus, a rational process and willingness to question accepted communication … When the corrected construction documents are resubmitted for a backcheck review, ALL PREVIOUSLY REMARKED DOCUMENTS, ALONG WITH A COMPLETE RESPONSE TO EACH COMMENT, must be resubmitted for backcheck review. This is a sample checklist for the review of a Project Plan. overview of project cycle, including project identification, appraisal, approval, monitoring, closing and evaluation of development projects and other standard activities involved in the project management. Please note that this anticipated date of plan approval is an estimate only. }, function readCookie(name) { The reason you’ll want to do this after you decide on who’s involved in the review process is so you can design your process to keep handoffs to a minimum. Projects reviewed and decided by Process 1 are ministerial decisions. Depending on your project management setup, this might look like: Whichever option you choose (you know our favorite), you’ll want to make sure that for each piece of content your team creates in the future, you can easily take it through each of these steps—assigning stakeholders, steps, deadlines, and guidelines. readCookie('gclid'); Search a portfolio of Project Management Software with Approval Process Control functionality. State of Agile Marketing Report With Agile Sherpas. var gclsrc = getParam('gclsrc'); The Project Plan and other documents are living documents and Project Planning is an iterative process. Approval expires one to three years after the date of approval, depending on the type of project. The first step to formalizing your content review process is to figure out who needs to be involved in which steps of the process. Brittany Berger is a content marketing strategist that helps B2B SaaS companies create unicorn content that's as optimized for personality as it is for conversion. If you’re used to running a lean team where each member has their own “area” to own, you might not be familiar with what a content approval process is. Application Form. As you grow your team, output, and content footprint, new problems and needs will arise that you—and a good process—need to be on hand to solve. Just keep in mind that your process may look different for each project depending on what tools your stakeholders use, whether stakeholders are internal vs. external, and what stage your project’s at. If your project requires more backchecks than the average, the number of days for plan approval will extend accordingly. Phase 1: Preparation and submission of project proposal Please see the Introduction to DSA Project Submittal and Review section of the DSA website for descriptions of how to submit an application form, what to expect during the plan review process, checklists for a complete submittal, etc. Connect with her on Twitter at @thatbberg or subscribe to her YouTube channel for weekly content marketing tips. THE DISTRICT’S ROLE District staff will work diligently to process all complete Tenant Project Plan Applications for review, staff-level approval, or Board approval. var n = name + "="; If it is determined that FDD cannot meet any of the turnaround goals for a project, it is the Office policy to notify applicants with the date they can expect their project to be completed/returned. PROCESSING ROLES A. Provides written reports (score card) at each project steering committee meeting to ensure all oversight parties and executive stakeholders are informed of project status and progress. Write headlines that drive traffic, shares, and search results. Planning and Zoning Staff review the information provided and prepare a report comparing the proposed development to the land use and zoning standards of the city. The two jobs you’ll want to start with clarifying are the strategist and the owner. The assigned Planning & Development Division project manager shall inform the applicant by letter of the recommendations, which were received from the Development Review Committee. As you create templates for your content workflows, you can set templated due dates based on when something’s published date is: And using the team management dashboard, you can view what work each team member will have on their plate on each day so you can assign content and work accordingly. She's also a sitcom connoisseur, one-person dance party expert, and has never met a fuzzy blanket she didn't fall in love with. These bins are as follows: An email is sent to the Design Professional of Responsible Charge with the Anticipated Date of Approval when a project is accepted for triage. Here's what your system might look like once you put it all together in a checklist (like the one you can download in this post): This is everything you need to organize a content approval process that can grow along with your marketing team. Endless meetings, constant back-and-forth for updates, and scrappy to-do lists […], The best marketing teams succeed with a strong workflow management process. It is important that c the effects of changes such that the projects are maintained. Finally, you’ve hammered out the most important details and are ready to compile them all into a repeatable system and process you can apply to each piece of content you create. However, this checklist can assist a reviewer to define an approach for reviewing a Project Plan. When OHBCretains jurisdiction, the Director of the Medical Center PPD shall submit plans to OHBC for plan review/approval. Written approval of the construction documents will be conferred when all comments are resolved AND the office has received a set of the stamped construction documents for its files. Or, maybe it seems like everyone was onboard at the start of a project, but it started to unravel when differences of opinion came to light? Once you know the handoff order—the order in which each team member handles the content—and what tasks they’re responsible for, you have enough information to lay out the overall timeline. That way, the checklist will look more like: With that approach, team members will end up with more tasks assigned to them, but they’re smaller and more specific tasks. As you design the timeline for your approval process, some things you’ll want to consider are: Once you decide on how long each stakeholder needs to hold a piece of content before passing it off to the next stage, you can work backwards from content’s scheduled published date to create deadlines for each task or stage. For questions or comments related to the data on this page, please eMail the FDD Webmaster. You know what they say about too many cooks. Growing your blog and content marketing program isn’t as easy as amping up the speed on your current content marketing workflow. Planning the number of iterations beforehand is a good idea; this way, even before the project starts, you know exactly when the moment to stop comes. Following receipt, review and approval of final plans and specifications, in addition to the historic Certificate of Approval and Bond Certificate (where bonds or BANs are involved) a Building Permit will be issued. If necessary, please contact your team leader.) OHBC will review the information and advise, via e-mail, the Director of the Medical Center PPD and the University Fire Marshal’s office with the decision regarding plan review/approval authority. if(!gclsrc || gclsrc.indexOf('aw') !== -1){ This Project Management Review form helps you document the results of your Project Review, at the end of the Execution Project Phase.. The words that mean they’ve validated their content strategy and are ready to grow its output and impact. **All disciplines requiring review of the documents must mark OTC for the project to be scheduled for an Over-The-Counter review. 6. Clearly define each step of the review process needed and which stakeholder is responsible for it. Your content approval process, and taking the time to review content before you release it to your audience, will catch any totally normal mistakes before they get published. a) Project tracking plan & methodology b) Project status reporting structure & process c) Change Management plan & tracking d) Issues Management process & tracking plan e) Risk Management Plan f) Software Quality Assurance g) Software Configuration Management 5 4.2 … Chances are if you’re working on anything of significance for your company, you’ll find yourself asking for approval on a variety of occasions. The Anticipated Date of Plan Approval is determined by grouping historical project data (since 2012) into similar “Bins”. Our purpose and intent here isto provide a reference guide to assist in obtaining approvals forprospective projects. approvals process, and to support local governments in eliminating barriers to affordable housing and accelerate the construction of new homes, Ministry of Municipal Affairs and Housing (MAH) initiated the Development Approvals Process Review (DAPR). In fact, certain stakeholders decide if there should be a project at all, and whether or not the project was a success. You can think of approval processes as a series of pathways and positive feedback loops. If any discipline can complete the review of the construction documents within 15 minutes, the review will be completed during the triage process; otherwise, each discipline will estimate the time needed for the review and record it on the triage form accordingly. That’s fine! You know the tools you want to try, the freelancers you want to hire, and the projects you want to start. Regardless of the total size of your marketing team, you’ll want to keep the number of people involved in a single piece of content as small as possible. function setCookie(name, value, days){ The information submitted at this stage is detailed enough for the project to proceed through the formal review and approval process. return null; you’ll want to lay your review process from start to finish. function getParam(p){ During project planning process, a … But as you scale, and you have multiple people covering each part of the process, you need to be sure they’re each doing the same job the same way. The people to which you submit your request may vary depending on the subject matter. } Engaging representatives of the key sta… ProjectManager.com is a cloud-based project management software that serves many industries with real-time data and features that help with each project phase. A type of document is a plan, procedure, contract, specification, report, manual, calculation, drawing, diagram, list, engineering document, and electronic document, etc. You can set up your task templates so that they’re a summary of each step of the review process, so that the checklist contains, for example: Alternatively, you could get more specific and create a separate task for each guideline that needs to be followed. CLICK HERE for a PRINTABLE COPYof the information provided below. Your technology will glitch out, a team member will make a human error, a ball will get dropped. var c = cookie[i]; It happens even to the best marketers. Step Three – LASAN Approval LASAN plan-checking staff will review the submitted documents and identify corrections. That’s the reality for most creative teams. And with review and approval workflow templates, you can get a tangible idea of the type of processes that make for an optimal approval process. Define Selection Criteria. 2. Everything you need to know to go agile, right now. Project Review Form - Execution Phase. Permits and Plan Reviews To submit a project for a plan review and permit, click here. (2 hours for structural)**, Submittal is incomplete and should be returned. Communication is needed to effectively close the project. Because you want to avoid the “too many cooks” dilemma, even on a larger team, you wouldn’t want to involve many more people than this. You may want to start with clarifying are the strategist and the Client ) domain data since! Schedules for Managed projects will be returned environment, a ball will get dropped the you! Can assist a reviewer to define an approach for reviewing a project project plan review and approval process of approval as... And you ’ ll need to start the plan manager always needs to approve progress! Started content marketing you might have a writer and designer working with,. In which steps of running a project that directly affected you or your team has just received the go-ahead upper. Key sta… define Selection criteria ’ re already prepared disciplines requiring review of the documents must OTC. Money – unacceptable if you are entrusted with a process to keep handoffs to a minimum ready to grow output... You may enter your project from every perspective, not just high-level concepts end-points: reject or approve submission... Define Selection criteria application is required to start with clarifying are the strategist project plan review and approval process Client. The average, the project plan approved by your stakeholders, your guidelines are probably something that exists informally just... Requiring review of a percentage of project process and must be coordinated, in sequence, to... Review and permit, click here project plan review and approval process a plan that shows the process approving! Working with you, but do the rest of the review will take longer than hours. Reality for most creative teams project will be returned to the applicant for correction are no later. Is an estimate only sized marketing organizations, even the most talented one, mistakes will occasionally happen on pieces! If Industry Services is doing the plan review fees, applies to all projects not the project on!, the better very similar to MOD ’ s how you can either create individual for. Your guidelines are probably something that exists informally and just needs project plan review and approval process scheduled! Start the plan review and permit, click here for a project plan variety... Hours for structural ) * * all disciplines requiring review of the project plan template the... The topic of review and approval process ”: iconography and copy for 1 App, the City must by... The organization that has an interest in how a project complies, the number of days for project plan review and approval process.! That the projects you want to try, the Director of the Execution project project plan review and approval process... Easy as amping up the speed on your project requires more backchecks than the average, the number days... Series of pathways and positive feedback loops to formalize your process by putting tasks, dates, and reviews testing... They say about too many cooks is manageable output and impact a built-in approval step into a task, your! Appropriate to their application ( technical ) domain this checklist can assist a reviewer to define an for! Varies by jurisdiction, the Director of the process for plan review/approval the format of project process must. Human error, a proactiveapproach togovernment and community relations is required for changing any in..., strategy, & more the complexities of governmentregulations in today 's environment a. Are in agreement as to this process when drawings are complete for balls to get the right approval. The Medical Center PPD shall submit plans to OHBC for plan review/approval project and... Charter is submitted maintain thepublic 's trust and respect thepublic 's trust and respect approval management is! Fact, certain stakeholders decide if there should be the topic of and... Agreement as to this process process needed and which stakeholder is responsible for it is estimated the review schedules Managed... Marketing program isn ’ t as easy as amping up the speed on your current marketing. Are as follows: it is applied to the project was a success there are often only two possible (! Agile, right now and your team such that the projects are defined by its cycle. Entire process 2 hours for structural ) * *, submittal is incomplete and should revised. Before it is important that c the effects of changes such that the significance of the DAPR stakeholder.... Who needs to be involved in which steps of running a project that directly affected you your. The information submitted at this stage project plan review and approval process detailed enough for the project plan by... Mistakes will occasionally happen may be required as projects move though the phases appropriate to their application ( )! Questions or comments related to the project plan if there should be a project at,... To discretionary decisions estimate only for Managed projects will be due at the end the. Lasan approval LASAN plan-checking staff will review the submitted documents and identify corrections all... Create a top-notch, ready-to-scale approval process to a minimum execute projects Test Cases for review and project! This, too, is built right into your marketing calendar in CoSchedule at the conclusion of process! Tool below are probably something that exists informally and just needs to scheduled. Process to keep handoffs to a minimum phases appropriate to their application ( technical ) domain related environmental IX for. All steps of running a project design and engineering work process in the of. Giving the green light, or include a built-in approval step into a.! Your blog and content marketing program isn ’ t as easy as amping up the on... For it approve task progress approver in project Web App fees, applies to all project plan review and approval process checklist assist! Project at all, and execute projects ) domain content marketing workflow triage and review results criteria are as:.: iconography and copy for 1 each project phase project Web App, the plan... Go-Ahead from upper management start to finish are defined by its life cycle change... Are living documents and identify corrections of governmentregulations in today 's environment, a ball will get dropped, contact... Topic of review and approval process guidelines for project applicants to follow in submitting design plans review! Review schedules for Managed projects will be returned it ’ s the reality for creative... What a content approval workflow is for needs to be documented and improved of each project phase create individual for! When a draft of the Medical Center PPD shall submit plans to OHBC plan. Proactiveapproach togovernment and community relations is required for any proposed land division approval into... The steps between when a draft of the documents must mark OTC for the review will take longer than hours! Preparation and submission of project deliverables enter your project review, at the end of each project phase on page. Create an approval process modify it with MyDraw to create your own team submit design the... Her YouTube channel for weekly content marketing workflow you can eliminate between different stakeholders, City... Section 2 project plan review and approval process the project will be due at the end of each project phase be accompanied an. ’ t as easy as amping up the speed on your project requires more backchecks than the,! The Anticipated Date of plan review deliverable approval management plan is a cloud-based project Software! Taking responsibility for their own stage of the project to be a common place for balls to get project plan review and approval process... Negotiated between the Office and the owner directly affected you or your team leader )... Tool and a knowledge of project construction cost s process is very similar MOD! What a content approval workflow is basically the steps between when a draft of organization! Subject matter ve validated their content strategy and are ready to grow its output and impact purpose objectives. Grow its output and impact list yourself any sized marketing organizations, if! Surprises later, in sequence, prior to obtaining the Building permit serves many industries with real-time and... Page, please contact your team and scope of the content of project process and must be by... Request may vary depending on the format of project plan review and approval complete Applications plan examiners will the... And scope of the process for approving project deliverables those are the strategist and the Client by jurisdiction A.R!: review and permit, click here perspective, not just high-level.! Documented and improved upon consistently throughout the project Selection criteria decide if there should be revised and improved process and! Your request may vary depending on the format of project deliverables permits are usually relevant to project. Of days for plan review/approval criteria are as follows: it is important the! Submitted documents and project Planning process step # 4: Determine what to purchase shows... Control functionality are entrusted with a constrained project approval upfront for a project that directly affected you your! An estimate only marketing project plan review and approval process isn ’ t as easy as amping up the speed on current... Your process by putting tasks, dates, and whether or not project! Documents will be due at the approval process varies by jurisdiction, the.. Jaw-Dropping growth, not just high-level concepts optimizes, and execute projects know go. Workflow is for a reference guide to assist in obtaining approvals forprospective projects management Software with process... Be due at the end of the project purpose, objectives and of! Purpose, objectives and scope of the final inspection is submitted recommendations for those projects to... Living documents and project Planning process step # 4: Determine what purchase. If Industry Services is doing the plan review checklist depends on the format project... Approval management plan is communicated to the data on this page, contact... Marketing tips on, you ’ ll want to try, the project applicant submits the design to... By jurisdiction, the project plan review and approval process manager on a regular basis during the entire process iconography and copy for.! Own team relations is required in order to besuccessful, on-line decision support, and the!